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AMLHub Desktop Manual
How do I change my user status from ‘pending’ to ‘active’?
How do I log in to the AMLHub desktop?
How do I logout of the AMLHub Desktop?
I am logged into the AMLHub desktop and want to change my password, how do I do this?
How do I update my details through the AMLHub desktop?
What does each colour signify for the tiles in the dashboard of a branch?
I am assigned to multiple branches, how do I switch from one branch to another without logging out?
How do I log out of my account from the AMLHub desktop?
What is the difference between staff members and users?
How do I create a staff membership?
How do I vet a staff member?
How do I upload vetting documents to a staff member?
>How do I vet a staff member?
How do I upload vetting documents to a staff member?
How do I conclude the staff membership period for a user?
How do I remove staff membership from a user?
What information is held in the different sections of the CDD register?
What do ‘warnings’ in the CDD register mean?
What do ‘issues’ in the CDD register mean?
How do I create a deal through the CDD register?
When should I delete a deal?
How do I delete a deal through the CDD register?
What deals can a user view through the AMLHub app and/or desktop?
How do I assign users to a deal through the AMLHub desktop?
How do I onboard an individual to a deal through the AMLHub desktop?
What are the definitions of each individual type?
How do I onboard a party to a deal through the AMLHub desktop?
How do I update details of a party loaded against a deal through the CDD Register?
How do I update the details of a deal through the AMLHub desktop once created?
How do I update the details of a party onboarded to a deal through the AMLHub desktop?
How do I update the details of an individual onboarded to a deal through the AMLHub desktop?
How do I upload documents to a deal through the AMLHub desktop?
How do I upload documents to a party through the AMLHub desktop?
How do I upload documents to an individual through the AMLHub desktop?
How do I manually verify an individual?
I’m receiving a warning message when I try to verify an individual.
How do I manually verify a party?
How do I manually verify a deal?
When should I complete a deal?
How do I uncomplete a deal?
How do I add a user to a branch?
What is the correct process for removing a user with a staff membership from a branch?
What is the correct process for removing a user with a staff membership from a branch?
How do I remove a user from a branch?
How do I update a user’s role?
How do I re-send an email verification to a pending user?
How do I enable/disable notifications?
How do I download the AMLHub app for iPhone?
Which Apple devices are compatible with the AMLHub app?
How do I download the AMLHub app for Android?
How do I download the AMLHub app for iPhone
How do I download the AMLHub app for android?
Which Apple devices are compatible with the AMLHub app?
Which Android devices are compatible with AMLHub app?
I have searched for "amlhub" in either the AppStore or the Google Play Store and it doesn't appear as a result.
How do I verify my email address?
I have been added as a user to the AMLHub but haven’t received a verification email.
How do I reset my password if I can’t log into the AMLHub?
How do I change my password if I’m logged into the AMLHub?
Do I need to be in cellphone coverage to use the app?
I can't find any deals on the "update a deal" page of my app.
How do I update a deal through the app?
How do I upload documents to a party?
How do I update the details of an individual?
How do I upload documents to an individual?
How do I update details of a party?
How do I update details of a stand alone individual within a party?
Where can I find webinars relating to the AMLHub app?
Large Cash Transaction Prescribed Transaction Report PCT-PTR
What is nature and purpose?
How do I onboard a company client?
What do I need to do for CDD where my client is a charity?
What information do I need to collect for the purposes of Enhanced CDD?
When Do I need to do Enhanced CDD or conduct source of funds/wealth verification?
What is the difference between source of wealth vs. source funds
Where can I find the CDD Quick Reference Guide?
When do I need to do a CDD
Is commercial leasing captured under the new AML regime and who does CDD need to be completed on?
Downloading the AMLHub App
Am I obligated to conduct CDD on listing that were signed prior to January 1st 2019, where the circumstances have not changed?
Whats money laundering (ML)?
What is terrorist financing (FT)
What is the Amended Identity Verification Code of Practice 2013 (IVCOP)?
Who can certify CDD documents?
Who can verify CDD documents?
How do I Verify a document when doing manual documentary CDD?
Can I accept a scanned copy of a certified identity document by email for CDD purposes?
Can we use an expired passport when conducting CDD?
Who do I need to complete CDD on?
When converting an agency listing from a general to a sole listing, do we need to do CDD on the vendors if we have not done so previously?
How do I onboard an individual (natural person) type client?
What is a benefical owner?
What is effective control/an effective controler
What is a PEP?
What do I do if my client does not have any identity documents?
What documents can I use to verify an individual client/natural person's name and date of birth?
Can I accept a scanned copy of a certified identity document by email for CDD purposes?
If documentation displays a former surname of the client which has since changed (through marriage, legally etc.), do I also need to obtain a copy of a marriage certificate/proof of current surname?
How do I verify the address of the client?
When a vendor only has a P.O Box number for mail, does a rates bill to the P.O box suffice for address verification?
When collecting information on vendors to verify address, is the utility bill for the address at which they reside in suffcient or must it relate to the property they are selling?
If a client has a power of attorney and only the POA will be signing the listing agreement, do I only need to complete CDD on the POA?
What is a PEP?
Must a PEP search be conducted on everyone?
My client is a PEP, what do I need to do?
Deceased Owners & Their Estate
Who do I need to complete CDD on when listing a deceased owner's estate?
When a person dies, is a copy of their will suffcient or do I need to obtain a copy of probate?
I have to refund a deposit to a buyer, does this trigger any CDD requirements?
Which countries are high risk?
What do I need to do when I am selling an estate property and my agency is with Public Trust?
Do we need to ask for CDD information each time we encounter the same professional trustee on our trust clients, or can we reuse the CDD information?
How do I onboard a new trust client?
How do I verify the address of a trust?
What pages of a tust deed do I need to collect?
Do I need to identify and verify the beneficiaries of a trust?
How often should I review my AML/CFT Compliance Programme?
How often should I review my AML/CFT Risk Assessment?
When do I need to submit a large cash transaction prescribed transaction report (LCT-PTR)
Do I have to submit an LCT-PTR if my client goes to my bank and pays the cash into my account?
Is there a Protection from breach of privacy under the Act For people who submit STRs
Video Guides
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Agent CDD Tutorials
AMLHub Webinars
Manuals & Documentation
CDD Reference Guide
A Guide for Real Estate CDD
PEP and EIV
Information on PEPS and EIV
Manuals
In Depth Guides for the AMLHub
User Roles and Permissions
A Breakdown on Permissions
Terms of Use
Terms of use for the AMLHub
Privacy Policy
Privacy for the AMLHub
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App Support
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